Send a letter of formal complaint outlining all the times you have contacted but not had a response. Also put on the letter that should they not respond then the complaint will be escalated to the Legal Ombudsman.

That should hopefully sort things out.

Hi, I have been browsing the forums for the past few months and have found it to be helpful so I thought I should give something back and share my experience at the Liverpool PEO. The application was for ILR for my wife using SET (M) form and I had arranged the file in the following order: - Letter ...