I really hope you'll get your brp cards soon, you've been waiting for about a month now. And you are so right, what's the point in the premium service if you don't have the brps anyway.

I got my visa today and here's the story. Yesterday I decided to call DX (the delivery company the UKVI uses) to ask if they have something for me. Here is their number: 0844 371 0000. They asked me for a tracking number several times, I just had to wait until eventually the automated system said: i...

I'm in exactly the same situation. I applied for my visa at the premium centre in Liverpool on the 5th of July 2016, got a letter saying my application was successful, waited for my visa (which never arrived) for 10 working days, reported it on the 15th of July and still haven't received any answer....