Did the 0300 number tell you if you have any opportunities to complain as the service standards have been breached? or any other possible remedies? Nope. I asked if my enquiry could be escalated and was told no we would just have to wait. It is so frustrating. They don't seem to understand or care ...

Still no news. Almost 10 weeks now since the application was received (postal UK) and 8 weeks since biometrics were done. I don't understand, people who applied after us are getting their approvals. Calling the 0300 number is a waste of time, they acknowledge they've gone over the service standard ...