Thank you for your reply.

I spoke to a friend who's an immigration lawyer who said they just want the bio data page of the passport and the BRP.

I suspect it is a copy and paste error.

Application Submitted on: 10/08/2017 11.15am Postal or In Person Application: In person PREMIUM SERVICE Posted supporting documents: 10/08/2017 in person Date documents delivered : 10/08/2017 in person Acknowledgement Received on (for online/postal app): n/a (in person) Biometric Letter Received (f...

The biometric residents permit arrived on Thursday - a week after the premium service appointment. However, there was a mistake in the name. The online error reporting form was completed and we were told they'd reply in 5 working today. Today, an email has arrived which needs clarification "Ple...

Application Submitted on: 10/08/2017 11.15am Postal or In Person Application: In person PREMIUM SERVICE Posted supporting documents: 10/08/2017 in person Date documents delivered : 10/08/2017 in person Acknowledgement Received on (for online/postal app): n/a (in person) Biometric Letter Received (f...

That's fine.

I didn't say it was wrong I was just saying 'double check'. I don't actually know the details the case.

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Application Submitted on: 10/08/2017 11.15am Postal or In Person Application: In person PREMIUM SERVICE Posted supporting documents: 10/08/2017 in person Date documents delivered : 10/08/2017 in person Acknowledgement Received on (for online/postal app): n/a (in person) Biometric Letter Received (fo...