Hello there. I also have a similar story. Applied on Aug 11. I am the Spouse of the applicant. I need my passport for a work trip. Called a few weeks ago and was told it was 4 weeks. Recently received CoA. Called today to check if I could even get both passports and was told asking for anything back...

Application sent: 11/08/2017 Application received: 14/08/2017 Payment taken: 15/08/2017 Just sent application last week. I am UK cit. Wife non-EEA, surinder singh case. Eager to receive CoA as soon as possible so she can continue working. Payment taken but there was no confirmation email, that other...