Resident permit. When I see alot of people say they application status saying awaiting decision and my own is not recognised. He saying awaiting decision before but now not recognised I just they worry about it

Can someone advice me what to do have try all The Ref number to check my application what is saying not recognised .today making 6 week now. Am checking it before since two days now showing not recognised

Am new in this furun. Please can some one can explain better for me if statu saying not recognised have try all The ref number that hi have