I am in a similar situation. According to the bank they never even tried.
So what happened afterwards?

It’s some unusual circumstances and I don’t think they are very forgiving for anything that is unusual. If I were you I would definitely get advice from someone who understands this stuff.

Hi everyone, I applied to extend flr(m) by post without online application. It’s been 22 days since they received my application. Since then they’ve sent my partner’s passport back and the biometric enrolment letter. I did the biometrics the day after I received the letter. However, they still haven...