The reference number is the ten digit barcode number on the original form. But I agree, don't send it yet, it will make the poor feller even more confused. I was given some additional numbers/codes to direct it to the my caseworker. Literally It had a sticker label and they asked me to stick it als...

The reference number is the ten digit barcode number on the original form. But I agree, don't send it yet, it will make the poor feller even more confused.

Regards to why I receive the invitation letter, well, the two letters were sent out the same day, but the interview letter was sent out as first class letter, and the application form was sent second class. I suspect they processed the interview letter a bit too soon, but couldn't retract it in time...

Came home tonight and I received the same letter malafat has received - asking me to fill in the parents information
if all they needed were parents information, why do they need me to fill in the whole form?
WHY!!!

It is also unclear if they need the photo again... sigh...

ken218 and malafat, I am still wondering how one was requested for parents details and other not. May be from Driving license application? Technically, if one obtained citizenship through work permit/tier 1, etc, then the citizenship has nothing to do with ones parents. So I don't see why such info...

The system doesn't allow me to update the previous status, so new entry again: Status update: Applied: 2014-03-25 PO location: Newport Documents arrived at PO: 2014-03-27 Declaration form received, being processed: 2014-04-08 Interview Letter received: 2014-04-15 (dated 2014-04-13) Current Status: D...

yes I got it . did you call to this number 0300 222 0000 and try to speak with your case worker ask the operator to transfer call to the case worker. Thank you Abu no, I only called this number to inquire the status of my application. Are we able to talk to the case worker? I already called them 3 ...

Hi Ken, You haven't provided parents details right? Nope, They never asked for that. what is your online status showing now??? oops, forgot to add, the status still says: Declaration form received, being processed on a side note, this is what gov.uk say about the beta services:　https://www.gov.uk/h...

Hi Ken, You haven't provided parents details right? Nope, They never asked for that. Congratulations! very happy to hear that you have received interview letter. please contact with HMPO and ask them regarding your reference number. could you please check your online status what is it showing now? ...

malafat wrote:

ken218 wrote:

malafat wrote: Hi Ken
You haven't provided parents details right?

Nope, They never asked for that.

This is odd
why they are wasting my time?

Well, I am not able to book my appointment despite the interview letter... so I am not better off

malafat wrote: Hi Ken
You haven't provided parents details right?

Nope, They never asked for that.

Status update: Applied: 2014-03-25 PO location: Newport Documents arrived at PO: 2014-03-27 Status: Declaration form received, being processed (2014-04-08) Interview Letter received: 2014-04-15 (dated 2014-04-13) Problem: They cannot find this reference number when I called to book an interview Appl...

That is correct.

Got a letter from PO with a new form asking me to fill in my parents' details. We knew that was going to happen right :x pretty useless online system Unbelievable! If passport office needed these details, why didn't they ask for it when the application was submitted? The whole point of the online s...

Got a letter from PO with a new form asking me to fill in my parents' details. We knew that was going to happen right :x pretty useless online system Unbelievable! If passport office needed these details, why didn't they ask for it when the application was submitted? The whole point of the online s...

Just gave a call to PO They said my application has been processed by the Peterborough Office (I originally sent to Glasgow) since Mar 26th. I cannot track my application online as I didn't write the username/password down and there is no way to retrieve them. Any updates on your case Ken? Hey mala...

Now my other application also have the status updated to "Being processed". In my case, it took nearly two weeks for them to update the status, I think it might be because PO weren't familiar with the system, so my case weren't dealt with until this week. But from dial2all's case, I think ...

I submitted two applications:

Applied: 2014-03-25
Documents arrived at PO: 2014-03-27
Status: Awaiting information from the applicant (2014-03-25)

Applied: 2014-03-25
Documents arrived at PO: 2014-03-27
Status: Declaration form received, being processed (2014-04-07)

On the other hand, if the online system works as it should, it should make the passport application much faster - you only need to fill in the part of the form that is related to you, payments are taken the moment you submitted the application, passport office save the cost of getting someone to ke...

I have just called the passport office to enquire the status of my application. The staff said the document was received on the 25th of March (it is the day I submitted the application online, the documents should only have arrived 2 days later) at the liverpool office (I was instructed to send the ...

I am regretting my decision

it is really odd, they didn't request any details about parents. Also there is no SMS acknowledgment etc... I posted mine on Mar 21st, no news since. Today called the passport support line number and they said that someone is looking at my application at the moment. Really very poor service so far-...

It is on page 3 of the customised PDF document I downloaded after the payment. There is nowhere to put the parents information, which I noticed on a different thread of this forum. I guess it customises the part of form one needs to fill in based on earlier pages?

It is still a beta service, so it is really hard to tell if it is better or worse. When I first looked at it about a month ago, for country of birth, it didn't have options such as Taiwan or Hong Kong, and at that time, the procedure was like how CR001 described - You fill in the form online, they s...

CR001, I believe your information is out dated, https://passportapplication.service.gov.uk/ips-olc/ I used this service yesterday - fill in all the questions asked in the process, then I got directed to a page where I can download a PDF form which contains 9 pages - page 1-2 information about what t...