Fred22, I received a generic email on the 6th day after attending Sopra Steria saying i will get a decision asap ,2 nd generic email saying delays is not the clients fault & i might be entitle for refund . I have not received any email within the 24 hrs bracket. Just wondering whats the best way...

Hi everybody Hope everybody doing alright. Application Submitted Set ( M) 14/03/2019 Super Prior Appointment - 25/03/2019 for 11:30 Am Biometric done and Application Submitted at - 12 am . 1 st escalation on 01/04/19 Received generic email on 01/04/19 Complain to HO on 01/04/19 MP escalation on 02/0...