Just got a letter from justice to forward them my upto date GNIB as i recently extended my visa. I applied on November 2018, got the 2nd stage letter on june. Now this

My husband got a letter on July saying it went into the second stage. Since then we haven't heard anything. They won't reply any emails or answer call. They only work 2 days a week and from 10:30 to 12:30. Iv been in Ireland 8 years finished my college Last year and was working with 30000 annual inc...