Update: I got an email from HO yesterday confirming the processing of the refund within the next four weeks.

cuongle wrote: ↑

Sun Nov 17, 2019 10:35 pm

Sorry for this, I would like to know which number we can call for formal escalation?

This is where I called https://www.gov.uk/contact-ukvi-inside- ... -to-remain

Thanks for the quick replies! Having said that- HO did technically respond within 24 hours. Did you provide a copy of ur English Lang very immediately in reply to the email from HO? That's the thing - I did provide the English lang test certificate, someone in Sopra Steria or HO either misplaced it ...

Hi, I applied for ILR SET(O) with super priority last month and HO did not comply with the service standard (14 days instead of 24 hours) so I'm looking for a refund. I've seen similar cases in this forum where the refund was apparently automatic but unfortunately that did not happen in my case. Her...

Applied for ILR Route : ILR SET(O) super priority including a dependent Date application sent and paid, documents uploaded: 04/10/2019 Biometrics appointment: 11/10/2019 (paid £200 for this otherwise none were available for a month or so) First enquiry call: 18/10/2019 Second enquiry call, formally ...