tester - you are doing much better than me. I submitted an urgent treatment and have called several times to say i have a trip on the 21st and the only reply i get is that they are working on it?!! apparently they have no Xmas spirit

I submitted my FLR (HSMP) at the same time but haven't heard anything back except that they are working on it. Does anyone have any tips on how to get it back faster? I have tixs to go home for Xmas on the 21st.