I faced the same issue, I had approached them over and over via email till I got my card (they said they will reprint and send) , I had sent my card on 28th July and received around 10th Nov.
Thank you, at least I am not the only one.
Really appreciate your reply.
3 month+ and no IRP card received. I applied for renewal in August and few days later received email. Then couple of weeks later received passport back. Couple of month ago I email and got reply that there was technical issue and they will resend IRP card again. 3 weeks ago I email them again and so...