Hi, I was in the same situation, posted my documents on the 7th February from the north of Scotland, they then sat down in Northampton depot. Phoned the helpline 3 times with little help other than I could claim after a certain time. Went on their twitter account to ask for help, just got the same a...

Hi all, managed to speak to someone at Royal Mail Helpline after more than an hour waiting in a phone queue. My passport application is now being held at the Northampton mail depot. Online tracking still shows at Inverness. The helper could not answer why this is not updated. They also could not giv...

I sent all original documents including UK passport on 7 Feb 23, and have just checked Royal mail tracking and my large letter is sitting in Inverness Scotland. So it looks like things are still not working even though their website says different. Im going to phone the help desk tomorrow to see if ...

It is very confusing, I even contacted the Irish passport office and they did not know what was required, they told me to contact the Royal Mail. What's odd is that the return documents and certificate from FBR had no declaration on it. I think its whatever mood the person that's dealing with handli...

Hi all, about posting of documents to Ireland. The first time I sent mine they were returned as they were sent as a package, this requires a CN22 or CN23 to be completed and attached. I have just posted my passport application as a large letter, which according to the Royal Mail does not require a d...

Thanks for your reply Valo. I was thinking of sending an email today but l have just received my congratulations email, that I have been successful and my certificate and documents have been posted out to my address. Online application - 23 Jun 21. Docs received - 13 Dec 21. Address check - 29 Dec 2...

Hi, I have been following the site for a while and see that others with similar dates have had their application successfully processed. Application submitted online 23 Jun 21. Documents received at Balbriggan 13 Dec 21 - Posted as Covid advised. Confirmation of address email 29 Dec 22. Not heard a ...