I'm frankly shocked AussieBiscuit that you received a response from the entitlement processing email, I've responded to questions they've asked and tried to follow-up and they haven't responded to me ever in the years I've been doing my application?! Lastly tried to followup to make sure they had ac...

HI All, My FBR journey so far, confusing at best. Has anyone received the address check email and not received the congratulation email nor had their original documents returned? It's been nearly 3 months since I have received the address check email and asked if they could change my address, I rece...