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Thanks for letting me know. Do you know if their email support is outsourced too?contorted_svy wrote: ↑Mon Sep 02, 2024 9:15 amNotoriously these advise lines are not run by UKVI, often the people handling the calls aren't experts and give incorrect advice. Ask to speak to a senior caseworker if you choose to call.
Actually, I contacted them through their online enquiry form, and they responded to me via email.
I asked HMPO, and they told me I could try sending a photocopy along with a covering letter explaining my reasons, but they couldn't guarantee that it would be accepted.contorted_svy wrote: ↑Sat Aug 31, 2024 2:40 pmfor a first adult passport you have to send originals. no way around it.