@Mark2009
Its pathetic to know that you've been waiting this long.
Apart from sending complaints to H.O,Have you tried to contact your MP and(or) Solvit?
Well I received the same type of Apology letter from HO some weeks ago but since then nothing.I've been waiting for more than 9months now.
![Sad :(](./images/smilies/icon_sad.gif)