no long absence ,straight forward 5 years wp application with the same company ?!!!!

Application sent:21 july
Acknowledgement letter date: 22 july
Application type:set o 5 years wp
waiting for almost 17 weeks without replay!!!!!
is that normal?!!!!
when i try to contact them they come with same answer application still in progress!!!

any body have any ideas?????!!!
thx

Application sent:21 july
Acknowledgement letter date: 22 july
Application type:set o 5 years wp
waiting for almost 17 weeks without replay!!!!!
is that normal?!!!!
when i try to contact them they come with same answer application still in progress!!!

any body have any ideas?????!!!
thx