We don't know any of those people believe it or not. We've seen doctors or opticians off and on, sure. But not for 3 years. She's a housewife and doesn't really go out much (by choice). It's a real stumbling block actually.

We want to arrange citizenship, but find the process daunting. We don't know a "professional" referee, let alone one who's known her for 3 years.

Howdy My American wife came to the UK about 10 years ago to live with me. I'm a Brit citizen and she has ILR. Unfortunately due to my ill health, she's become concerned what could happen to her if I died. I know that sounds a bit cold or morbid! But really it's a sensible question. I'm as concerned ...

I think sometimes the *only* way to make a large organisation listen to you is to demonstrate how serious and determined you are.

Thanks for informing me about the online court option. It was very very easy.

After the part payment, I checked with the court and realised I had to wait a further 14 days before requesting a judgement from the court. This was due to some odd error in the initial form filling which I don't recall now. So I was gearing up for the next step with the court, when the UKBA wrote m...

ok, so to update on the situation.... It's finally resolved. Shortly after issuing the court claim, the UKBA paid up. Hooray. However, the £70 court costs were not paid. A week or two after the payment, I received a UKBA letter stating the £70 would be paid due to maladministration. Some months la...

The online claim status is only issued, so they've sent the claim to them. The only options I can select now online are archive it, request a judgement (if they've ignored me or admitted they owe me), or finally request a warrant. I'm not sure what the next step should be. The UKBA has just sent an ...

Well, I finally got a refund. It took a court case to do it, but we got there in the end. An email arrived simply saying a Worldpay refund has been made. It's not showing in my account yet, but will hopefully clear soon. So that's a victory, but one I shouldn't have had to go through in the first pl...

I've just completed the claim online. It was very simple.

We'll see what happens.

I had a lady on the phone one day. She applied for ILR and was charged twice by the UK BA. It took some 1.5 years for them to issue a refund, which came in the form of a cheque. Well thank you for that post. You've helped me decide what to do. I am going to make a case through the small claims court.

Well some progress here. After making an online complaint, I received a letter explaining they may have backlogs etc. It said my refund had been authorised, and I should hear from them within 20 days. It's good to get news, though I would have preferred a letter with a cheque in it. So until I actua...

Well I called the UKBA again to exhaust all avenue before getting more serious with them. Beleive it or not the charging dept. does not have a telephone number! Or more likely they never ever give out the number to the public. But this means anyone who needs to contact them promptly has no chance. T...

I hadn't thought of that. Thank you.

I've not had one word of response from the UKBA to date, apart from automated. They still have £1350 of my money. It's reaching a point where I am wondering whether to contact the Citizens Advice Bureau and get info on what my rights are. It may come to getting a solicitor to write a letter for me....

I sent my letter on the 1st May. I knew it might take time, but I at least expected some response to acknowledge my letter & let me know a time-scale. A simple email would have been good enough. We're talking about a lot of money. As it stands I'm totally in the dark, and I don't even know if th...

Hi, I'm looking for any advice on this situation. Maybe someone has been through similar? My wife recently applied for ILR and was successful. The bad news was we were badly advised & delayed by a paid consultant, and our initial online payment hadn't cleared in time. An officer at the agency su...