My wife is Russian with a UK Spouse Visa. The Visa itself says UK Entry Clearance on it. We have just been refused entry to a flight to Fuertaventura, Spain as Thomas Cook have told us that she doesn't have the correct UK Residence Permit. I have looked long and hard online to find out what the dif...

Many thanks for your quick reply. Where would you suggest going from here, posting a complaint with EU solvit and hopefully get their backing?
Contacting TC and tell them to check their facts or going straight to legal advice or proceedings.

My wife is Russian with a UK Spouse Visa. The Visa itself says UK Entry Clearance on it. We have just been refused entry to a flight to Fuertaventura, Spain as Thomas Cook have told us that she doesn't have the correct UK Residence Permit. I have looked long and hard online to find out what the diff...