we kept getting blocked online trying to book appt, so i phoned at 8.55am the enquiry office, got through dead on 9am..explained i was having problems online and they booked my appt over the phone...

consider where you are applying for your premium service, it seems delays ofter with IT failure at croydon office....beware..wish i had been warned before we applied...still waiting for our application answer 9 days now...

sorry above was a bit of a rant!!! i was basically wondering if anyone else has been in our situation and can give us any idea of the waiting times they had??

we are in a dilema, my hubby put in his ILR application on 3 july using the premium service at the croydon office, however after taking his payment we were advised to go home as their was an IT problem...that was 9 days ago now, we are unable to get any information or advice via telephone and are ju...