just when I was about to completely lose faith in this system, I have been proved otherwise.

The Support team has emailed me to say that the cancellation was done in error, and they have a booked a new slot at a different time on the same day for me.

relieved!

guys, what about when you have legitimately booked and for noreason it has been cancelled? I made a booking for Feb 19th back in mid Jan and they have the courtesy now to email me saying that the appointment has been cancelled. I called the customer service at 08706067766 and they are saying they ha...