I wrote to:
UKBA Livsec1
PO Box 306
Liverpool
L2 0QN
It was an operator on the UKBA enquiry line who said writing would be the only way to get any information. I did not find any guidance on this, but the UKBA complaints policy is available online and I had a look at that.

Long time lurker who has finally received ILR. This site has been helpful so here is my timeline. Application type Set O Date of application. 13 September 2012 Biometric letter. November 2012 Biometric enrolment. 16 November 2012 As I had heard nothing after 6 months, I wrote to UKBA on 19 March 201...