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Well done! Your story suggests that the people at UKVI can be both efficient and decent when they try!nicojsmith wrote:Hi all,
I thought I'll update you on our experience with our ILR appointment, specifically relating to my wife's IELTS results which didn't arrive on time.
We decided not to change the date for our appointment as this would have cost an extra +- £400, and based on what's on the UKBA website, online results are accepted. The plan was to provide the cw with the relevant details for him to confirm the results himself online. We also called the college where my wife wrote her IELTS 3 time to confirm the results will be available online at 9am the morning of our appointment (the appointment was also scheduled for 9am).
We arrived at 8:45, did the necessary security checks and registration and had to wait around 10mins for our biometrics to be taken. After that our file was handed over to the cw (we never saw the cw). We were told to wait in the coffee/waiting area and if the cw needs more info he'll call us. This was around 9:30. I immediately went online on my phone to check whether the results were available and to my shock there was nothing on the college's website. I then called the college and they told me that a mistake was made - the results will only be released online the following day!
At around 9:45 the cw called and said that all was in order except for my wife's IELTS results (he tried to verify online but obviously nothing was available). I explained the situation to him and asked him whether he is willing to call the College to verify the results directly with them over the phone - to my surprise he agreed. Unfortunately, after around 10mins the cw called back and said there was no answer. He then explained that he's happy for me to get the results from the college and verbally tell him what my wife's mark was out of 10 (he didn't even ask for the individual scores) - without the need for ANY proof.
I called the college but they explained that it's against protocol to provide results over the phone or email. After begging/pleading/yelling for what seemed like hours they agreed to send the results via mail. We then called the cw back and gave him the mark. He happily accepted this.
Our experience with the college was not a good one, for obvious reasons. But with regards to the Home Office, they were extremely professional and friendly, and even made a concession by allowing us to provide the IELTS results verbally over the phone. It's possible that due to the fact that all our other docs were in order they were happy to compromise on this one detail, but it was still very kind of them to do so. I think as long as all your info is in order you should be fine - they recognize the fact that we've paid a LOT of money for the appointment and am not "out to get you".
Any questions/more info needed just give me a shout.
Cheers,