Post
by violentviolet » Fri Apr 25, 2014 12:27 pm
I've emailed them for clarification - it's over a months until my ceremony, so I also asked whether it might be possible to do the correction beforehand, but I'm doubtful.
I had an automated response advising a 20 days service level and that I'm not to chase them before the 20 days have passed, but will update with whatever response I get.
The idea that they can charge what amounts to almost 10% of what is the original application fee for an error which had been caused by them and not the applicant, just feels wrong, as it surely would be an incentive for HO to not exercise care when producing the documents. I can understand a charge if the error is due to what has been submitted by the applicant.