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You can call DX to check if there is a parcel for you. You will need your address and names.teenboy wrote:My old passport was delivered by Royal mail and my wife's old passport was returned by Dx. We have NOT requested for secure delivery. paid same amount for both application. I don't know how this could happen.
Dx attempted to deliver on Thursday and by calling customer care, they arranged to deliver on Saturday and they delivered today.
Now we are waiting for new passports. Got an email saying, the passport was passed for printing on 2nd May 2014. The online status remain : Declaration form received, being processed. Action : Not available.
I hope, we will receive new passports next week.
Thanks for the suggestion Ken218.ken218 wrote:You can call DX to check if there is a parcel for you. You will need your address and names.teenboy wrote:My old passport was delivered by Royal mail and my wife's old passport was returned by Dx. We have NOT requested for secure delivery. paid same amount for both application. I don't know how this could happen.
Dx attempted to deliver on Thursday and by calling customer care, they arranged to deliver on Saturday and they delivered today.
Now we are waiting for new passports. Got an email saying, the passport was passed for printing on 2nd May 2014. The online status remain : Declaration form received, being processed. Action : Not available.
I hope, we will receive new passports next week.
I think it depends. I had my interview on Thursday morning, and I received my passport today. The item appeared on DX's system on Saturday though. There are cases where people received their passports a day after the interview.teenboy wrote:Thanks for the suggestion Ken218.ken218 wrote: You can call DX to check if there is a parcel for you. You will need your address and names.
Last week friday evening was my interview. Can I expect it to be delivered today? HMPO updates the status before the delivery?
Can I check the status in the Dx website?ken218 wrote:I think it depends. I had my interview on Thursday morning, and I received my passport today. The item appeared on DX's system on Saturday though. There are cases where people received their passports a day after the interview.teenboy wrote:Thanks for the suggestion Ken218.ken218 wrote: You can call DX to check if there is a parcel for you. You will need your address and names.
Last week friday evening was my interview. Can I expect it to be delivered today? HMPO updates the status before the delivery?
My passport status still says "Please contact us" - totally useless!!
Unfortunately, you will have to call them.teenboy wrote:Can I check the status in the Dx website?
Thanks. That helped. My wife's passport delivery attempt was failed today morning. They could not track anything for me.ken218 wrote:Unfortunately, you will have to call them.teenboy wrote:Can I check the status in the Dx website?
Call them on this number: 0844 371 0000 system will first insist on getting the tracking number, but it will eventually let you speak to a human being. From there you can use your address and names to track the parcel, and get the tracking number.
https://www.thedx.co.uk/corporate/custo ... ng-number/
Online status is dispatched for both our applications. Dx says, mine is not traceable...teenboy wrote:Thanks. That helped. My wife's passport delivery attempt was failed today morning. They could not track anything for me.ken218 wrote:Unfortunately, you will have to call them.teenboy wrote:Can I check the status in the Dx website?
Call them on this number: 0844 371 0000 system will first insist on getting the tracking number, but it will eventually let you speak to a human being. From there you can use your address and names to track the parcel, and get the tracking number.
https://www.thedx.co.uk/corporate/custo ... ng-number/
Hey, congrats my application still says "Please contact us" I don't think I will get anything helpful even if I contact them...teenboy wrote:Online status is dispatched for both our applications. Dx says, mine is not traceable...
The online status for both my wife and me has changed to "Please contact us". I hope that means that my letter asking me to schedule an interview is in the post.ken218 wrote:Hey, congrats my application still says "Please contact us" I don't think I will get anything helpful even if I contact them...teenboy wrote:Online status is dispatched for both our applications. Dx says, mine is not traceable...
My passport is with Dx. I rescheduled to collect from one of their London collection point on Friday. Overall process is 4 weeks for us.spui wrote:The online status for both my wife and me has changed to "Please contact us". I hope that means that my letter asking me to schedule an interview is in the post.ken218 wrote:Hey, congrats my application still says "Please contact us" I don't think I will get anything helpful even if I contact them...teenboy wrote:Online status is dispatched for both our applications. Dx says, mine is not traceable...
Had to cancel a trip to Germany because of this delay with online applications.
You can call the appointment booking line, ask them if they can find you on the system using your address and birthday. That way you can make a booking while waiting for the letter to arrive.spui wrote:The online status for both my wife and me has changed to "Please contact us". I hope that means that my letter asking me to schedule an interview is in the post.
Had to cancel a trip to Germany because of this delay with online applications.
That's cool, 50% improvement on performance!! I thought DX website said no collection is allowed... mm...teenboy wrote:My passport is with Dx. I rescheduled to collect from one of their London collection point on Friday. Overall process is 4 weeks for us.
They asked to bring me the delivery attempt card and 1 photo id proof and 2 address proof.ken218 wrote:That's cool, 50% improvement on performance!! I thought DX website said no collection is allowed... mm...teenboy wrote:My passport is with Dx. I rescheduled to collect from one of their London collection point on Friday. Overall process is 4 weeks for us.
I did not bother with this since I have already cancelled the trip to Germany. They also needed the reference number when I finally did book the appointment which I guess I wouldn't have got without the letter. That letter came in this morning and I have an appointment booked for tomorrow morning at Luton.ken218 wrote:You can call the appointment booking line, ask them if they can find you on the system using your address and birthday. That way you can make a booking while waiting for the letter to arrive.spui wrote:The online status for both my wife and me has changed to "Please contact us". I hope that means that my letter asking me to schedule an interview is in the post.
Had to cancel a trip to Germany because of this delay with online applications.
mine was the same last week. Didn't bother to check anymore though.spui wrote:Though I received my passport today, the online status for my application still says "Please contact us".