Post
by thomasnystrand » Mon Apr 03, 2017 1:06 pm
Same problem here. I called my bank several times immediately and naturally they are unable to cancel the payment (which hopefully would have triggered a change in status quo).
Calling the 'hotline' makes little to no difference.
Initially the problem was 'supposed' to resolve automatically in 3h. No luck after 4 days. In subsequent phone calls I was told off to use internet explorer several times despite underlining that we already tried every browser possible (not only IE, chrome, safari and firefox...). Asked them to cancel the visa application manually - apparently they can not.
Tickets were finally (and supposably) filed, but processing is surprisingly slow and it looks as if the system is prone to bugs.
Finally winged a visit to the local office which gave a more direct email address to uk.gov, but unsurprisingly there has been no response.
I get that you should apply for a visa way ahead of actually scheduling the trip, but its quite ridiculous that it is such a hassle to obtain one for a tiny three day visit. Even more so when the fault is clearly due to poor service maintenance and any aid is not only limited and costly, but borderline rude.
In the meantime the money remains deducted from my bank account and my three day trip goes to waste