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No answer at Home Office line?

Use this section for any queries concerning the EU Settlement Scheme, for applicants holding pre-settled and settled status.

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hosok
Newbie
Posts: 42
Joined: Wed Mar 05, 2014 2:47 pm

No answer at Home Office line?

Post by hosok » Tue Apr 22, 2014 11:28 am

Hi,
Been trying to chase the H.O for about 2 weeks now any every time I call, no matter what time of the day I get "due to exceptionally high call volume we cannot answer your call" and they disconnect me.
Anyone knows what's that about??

Been trying to call other numbers but they tell me only this line (immigration of EEA) can help me.

Cheers
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toofan
Member of Standing
Posts: 274
Joined: Thu Apr 03, 2014 6:10 pm

Re: No answer at Home Office line?

Post by toofan » Tue Apr 22, 2014 12:29 pm

what numbers you were trying to call
You may have to fight a battle more than once to win it.
<<<<<<<TOOFAN>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
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ice_breaker
Member
Posts: 186
Joined: Sun Jan 25, 2009 8:53 pm
Mood:
Saudi Arabia

Re: No answer at Home Office line?

Post by ice_breaker » Tue Apr 22, 2014 12:39 pm

hosok wrote:Hi,
Been trying to chase the H.O for about 2 weeks now any every time I call, no matter what time of the day I get "due to exceptionally high call volume we cannot answer your call" and they disconnect me.
Anyone knows what's that about??

Been trying to call other numbers but they tell me only this line (immigration of EEA) can help me.

Cheers
CALL 0151 672 5626 option 2 and 2
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hosok
Newbie
Posts: 42
Joined: Wed Mar 05, 2014 2:47 pm

Re: No answer at Home Office line?

Post by hosok » Tue Apr 22, 2014 1:38 pm

I've been calling 0300 123 2253.

When you call 0151 672 5626 it says that it's the old no and please dial the number above.
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LunarGirl
Member
Posts: 112
Joined: Sat Mar 01, 2014 1:14 pm

Re: No answer at Home Office line?

Post by LunarGirl » Tue Apr 22, 2014 2:57 pm

You're right, we cannot get to speak to anyone on the 0300 number. That 0151 number was working last month and now it definetly is NOT.
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RixiP
Newly Registered
Posts: 12
Joined: Mon Apr 21, 2014 6:18 pm

Re: No answer at Home Office line?

Post by RixiP » Tue Apr 22, 2014 7:08 pm

LunarGirl wrote:You're right, we cannot get to speak to anyone on the 0300 number. That 0151 number was working last month and now it definetly is NOT.
Any idea what number does work to talk to someone?
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hosok
Newbie
Posts: 42
Joined: Wed Mar 05, 2014 2:47 pm

Re: No answer at Home Office line?

Post by hosok » Fri Apr 25, 2014 10:13 am

Just tried again, 10am- off-peak time, now a new message says "sorry, due to high call demand we're unable to take your call" and tells me to go to their website. I think they're trying to minimise the calls but this is too aggressive, I've been trying to reach an adviser since the 1st of April!
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Gledow
Newly Registered
Posts: 19
Joined: Sat Nov 03, 2012 11:33 pm

Re: No answer at Home Office line?

Post by Gledow » Fri May 23, 2014 11:34 am

Calls to 0300 123 2253 are being answered again. I called today at 11am and was in the que for just 4 mins.
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