spike_UK wrote:Called HO yesterday, after details checked, the guy asked me if I want an update?!! Hell yeh, that is why I'm calling. Well after 5 seconds he told me that the update shows, they have received variety of docs and wage slips.(
When did they request the docs? And how (sent you a letter, or what)?
I guess they cannot give estimates of when the process may be completed. And this is OK - otherwise people would try to complain that the estmates were wrong.
What is not so good is that they don't always provide the current status. After my 69 days of waiting, and seeing how the queue moves, I would really like to know if my application is with the case worker yet. Also, check whether they have requested any additional documents. This is not a whim of mine: if they have sent a request, but it did not reach me, they will reject me after 3 weeks, without me being able to answer their question(s) or send additional evidence. This would not be OK by my book.
That being said, not all customer service officers are the same: some simply tell you about the 6-month rule, others actually find and provide some information. So keep calling, you may get a more helpul person at the other end of the line some time.