My wife and I submitted our visa applications to the TLSContact on May 9th. The applications were processed and returned from the consulate on June 6th. I applied for a private visa (conference) and my wife applied for tourist visa. We provided all required documents. We collected our passports from TLSContact on June 13th but there was neither a visa nor any refusal letter.
There was only the stamp of the French consulate - London with the date (5/06/2014).
First, I called TLSContact and they told me that they have no information about the result of the application. They advised me to contact the consulate. I called consulate and they asked me to send them an email. Today, I called them and I have been told that they have sent an email to the TLSContact about our applications. I called TLSContact and they told me that all records about our application in their system has been deleted and they do not have access to our files.
My questions are:
1- Does anybody have such an experience with french consulate (no visa, no refusal letter!)?
2- What should we do now?! I suppose that if I want to appeal, I should know the reason for refusal. isn't it?
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