mike_k wrote:Hi brightlight and neelammutaza, I really feel sorry for you and hope you can get this resolved asap. Blocked Username - I see that you have received notification that your application will take longer than six months. You should check the acknowledgement letter which you were sent when you applied. Mine states that if your application was to take longer than six months to process that they would contact you to let you know the new time frame for deciding your application. You might be able to convince them to give you something specific based on what was written in this letter.
It might also be helpful to check out the UKVI service standards as published on the website here - https://www.gov.uk/government/organisations/uk-visas-and-immigration/about/about-our-services and there is also useful information in the customer charter here https://www.gov.uk/government/publications/customer-service-commitments-uk-visas-and-immigration/uk-visas-and-immigration-customer-commitments.
Brightlight - from looking through your posts you seem to have received no notification from the UKVI that your application was going to take longer than six months. This is a pretty clear breach of their service standards. I would familiarise yourself with the service standards and then contact them and remind them that: (1) their service standards state that they will provide you with a detailed response to an enquiry (2) their customer charter states that they will let you know if your application cannot be decided within the six month time scale and (3) the acknowledgement letter which you received (if it is the same as mine) states that if your application was to take longer than six months to process that they would contact you to let you know the new time frame for deciding your application.
I am very disappointed for you and I truly hope this gets resolved quickly. Thanks for sharing your experiences as they may help us further down the line (although hopefully not...).
Thank you so much MikeK
Your comment makes the point.
1.Eventhough, I did try to ask them
To give the answer for my enquiry, the answer always is, it is under the process and no reason why.
2. They can not tell me even at the last week I call, whether I will hear any thing from them.
Answer is, I have to wait for the time to passed 6 months, then call again if I don't hear from them, if they don't know, who else on earth would know???
3. They might not be able to answer how long to wait more... Which is typically.
Honestly, nothing I could do, forget about MP, they will get the same answer, which is processing.
I guess just have to wait or get a solicitor to step in and make enquiry on my behalf.
Apart from neelammnutaza, who are waiting please, share the info pls x
i received a letter from him 3 days later !basically he says, his office contacted ukba and was told that my application was recently looked at on 11th August , at which time they were waiting for some information to be received ,and he would like to take this matter in his hands !! so he sent me a casework referral form for me to fill in so he can write to them on my behalf, in the meantime still waiting