I think its spot on, please send to these guys as well.juansmith007 wrote: How about this?
(i used a draft i found in the forum: http://www.immigrationboards.com/genera ... 96412.html )
Mark Sedwill
Permanent Secretary
Home Office
2 Marsham Street
London
SW1P 4DF
CC: My MP
Date
Dear Mr Sedwill
Home Office Ref: XXXXXXXX
I am writing to complain about the time the Home Office has taken to process my naturalization as a British citizen application.
My application was received by the Home Office on XXXXXX and after the acknowledgment letter dated XXXXXX I have not heard back from the Home Office regarding my application. This has been longer than 6 month, which is your standard service processing time.
I have been in touch with your contact center, phone number 0300 XXXXXX, but they have not been able to give me any information as to why the application has not been processed yet. I would appreciate an explanation why the Home Office has not responded within
the 6 month period.
I accept some applications are more complicated than others but I do not think that this is the case, as my application should be a simple, straightforward application.
All applicants have a right to be treated in a fair, considerate and timely manner which the Home Office is clearly failing to do at present. Why is it taking up to six months to complete applications that in many other cases take much less? What steps are being taken to improve the standards of service? Is it acceptable to use minimum standards as targets?
I am copying this letter of complaint to my Member Of Parliament.
I await your response with interest!
Yours sincerely,
juansmith007
Email: complaints@homeoffice.gsi.gov.uk
Address:
Complaints Allocation Hub
Central Point of Receipt
11th Floor
Lunar House
40 Wellesley Road
Croydon
CR9 2BY
Also, I think you should mention that people who applied after you i.e in may, june, july, august are receiving their approval which goes on to show that HO, clearly, is not following their own guideline of first come first serve.