Dear Sir,
my brother applied for Tier 4 visa 9 months ago. As he did not get a decision till now, he decided to leave
the country using Voluntary departure from UK.
As per UKBA advice, he booked the flights for Dec 11 and the day before departure they called to say his
passport and supporting documents are missing from their custody. UKBA confirmed this information in an e-mail.
Today - 16 Dec 2014, UKBA called and want him to leave UK using emergency passport service available in Indian high commission.
UKBA is neither willing to send an official letter to confirm that the documents are lost nor compensate the flight charge/ emergency passport fees/ obtain academic documents.
Could you pls help how to proceed with this situation or direct where to seek advice.
Many thanks,
Anthony
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