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Posted: Wed Oct 03, 2007 3:19 pm Post subject:
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You chase it, and they should deal with it instantly, as they are in breach of EEA law.
Victoria.
Thanks
Calling does not help at all. I sometimes think the call centre is in India, and they just read to you what the computer says. Usually nothing you say or ask has any influence on the application process.magata wrote:Been calling regularly, the question is: what can you do if you chase it but still they respond that the application is awaiting for consideration.
Make a written complaint to the Complaints Department and send it through Recorded Delivery so that you have proof that you have indeed filed a complaint.
Thanks for your prompt response, very informative and concise, and it sounds like a great way to follow.Calling does not help at all. I sometimes think the call centre is in India, and they just read to you what the computer says. Usually nothing you say or ask has any influence on the application process.
If you actually want to reach the Home Office, you have to escalate. You can do this by sending a letter (signed for!) to the case work section, or by launching a formal complaint. They should respond within a few days.
Docterror Posted: Sat Oct 20, 2007 11:57 am Post subject:
Make a written complaint to the Complaints Department and send it through Recorded Delivery so that you have proof that you have indeed filed a complaintthsths Posted: Sat Oct 20, 2007 11:59 am Post subject:
Calling does not help at all. I sometimes think the call centre is in India, and they just read to you what the computer says. Usually nothing you say or ask has any influence on the application process.
If you actually want to reach the Home Office, you have to escalate. You can do this by sending a letter (signed for!) to the case work section, or by launching a formal complaint. They should respond within a few days.
No, it shouldn't. But if you are worried, you can write a nice letter just stating that the application was submitted 6 months ago, and asking whether they need any more information. As long as you mention the magical 6 months, they should get the hint.magata wrote:Sorry guys, i forgot to ask that if by following this measure. Will this have negative any effect on the outcome of our application
Someone on another forum was also waiting for 6 months for their application. They were then sent a letter from the Home office requesting fresh payslips, as apparently payslips they had originally submitted have now expired.thsths wrote:and asking whether they need any more information.
Yes, that does sound promising. Usually your application sits in the waiting queue for 5 months, and then it gets rushed. Obviously you have reached the second phase, so it should all happen within a few weeks now.magata wrote:I was going to send the letter today, however, I was contacted today by the Home Office (what a big coincidence), apparently they wanted to double check the supporting documents submitted with our application. After this, I was told that I will be hearing from them shortly. Does this sound promising? what do you think? What is likely to be the next step?
thsths, thanks for sharing your valuable knowledge, I will be in touch once a get a response again.Yes, that does sound promising. Usually your application sits in the waiting queue for 5 months, and then it gets rushed. Obviously you have reached the second phase, so it should all happen within a few weeks now.
Assad Posted: Thu Nov 08, 2007 9:07 pm Post subject:
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Hi magata, an off topic question..were you on a 6 months eea family permit initially? if so did you have a problem registering with a GP?