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DAC000 wrote:Yes, I applied via NCS for Naturalisation on July 7th, received acknowledgment letter on time, unfortunately biometrics letter arrived with my middle name omitted. Post Office refused to process.
So I immediately emailed
nationalitybiometrics@homeoffice.gsi.gov.uk
however they never acknowledged, not even an auto-response to my email.
Two days later I again emailed nationality, but this time copied in
AppointmentExceptions@homeoffice.gsi.gov.uk
who did reply, saying they’d forward my concerns to the correct department. I also sent a letter, Royal Mail Recorded to the Home Office (same address as their correspondence). Another £6.45 spent however no response to date.
So yesterday I called and discussed with my MP’s office. I didn’t have to provide full details, “very very common” was her representative’s response after what sounded like a sigh. Today I’m sending - again - another letter to the Home Office as well as my MP, so some £13.90 this time, detailing their error and asking for another letter. My MP will take this forward on my behalf.
Bottom line: I would advise anyone dealing with similar problems - sloppy, nonsensical errors in paperwork, issues you haven’t caused - to immediately involve your MP. Unfortunately it seems like the only way to get their attention, and to illustrate there seems to be a problem there.
My AN form was very carefully typed and confirmed via NCS. Why would they omit one of my three names? When its on my passport and my AN form? Careless in my view. If they rejected my application for a valid reason that would be one thing, but to lose my application fee and have to repeat this process over, for what effectively is a gamble they will get it right this time is something completely different.
Involve your MP early. Its been over one month for me now and I'm still waiting for a correct biometrics letter.
Errr; how frustrating! Surely you won't go down the road to lose your application fee. Some overworked caseworker has not done something correctly!DAC000 wrote: My AN form was very carefully typed and confirmed via NCS. Why would they omit one of my three names? When its on my passport and my AN form? Careless in my view. If they rejected my application for a valid reason that would be one thing, but to lose my application fee and have to repeat this process over, for what effectively is a gamble they will get it right this time is something completely different.
Involve your MP early. Its been over one month for me now and I'm still waiting for a correct biometrics letter.
Yes. I received a very perplexing letter from The Home Office insisting their records didn't include my middle name. They asked that I complete biometrics without my middle name, and that they "might contact me later for more information".KPW wrote:Hi DAC000,
have you heard anything back yet after getting your MP involved?
I also have my biometrics invitation letter details wrong, it is still in my maiden name, I have applied for the NTL to change my maiden to my married surname and they sent the invitation for biometrics enrollment still under my maiden name!
In the letter there is a number to contact but it doesnt get me anywhere, all i get is an automated teller asking me to look it up on the web page again!
Not sure what to do.
Yes, the two letters were different. The guy at Royal Mail read the second letter and just proceeded. It explained my middle name was missing in their records, and that I should enrol with just first and last names.sushdmehta wrote:DAC000,
You had initially posted that you were refused at the post office. This time around, were you allowed because you showed the letter from the Home Office stating that you should enroll biometrics on the basis of the previous letter (without middle name)?
sylionheart wrote:Hi,
I applied for my 2 kids recently.
We received an invitation for biometrics. But my son had wrong date of birth of his letter.
I called the helpline who advised to email nationality biometrics.
I emailed them several times for past 4 weeks. However, I received no reply from them. Any advice?
Thanks
I've sent two letters now Royal Mail Recorded, and copied my MP on each. They have replied to every letter, one in only five working days. Email is easily missed; a letter sent Royal Mail Recorded copying your MP gets their full attention. Further, one letter elicited a personal reply from my MP to me, and included a copy of a letter sent on my behalf inquiring about the problem I raised.sylionheart wrote:I wrote to nationality biometrics and contacted my MP as well.
I contacted citizenship helpline again. They said they are different department. They also said I should only contact them by email, not write to them because biometrics team will not respond and just wait.
It is now 5 weeks and emailed biometrics several time.
sylionheart wrote:UPDATE:
DAC000, did you address your letters to case worker or nationality biometrics?