NHS Surcharge paid issue with booking appointment

[KhanzadaKhan]

I am trying to book appointment for my wife FLR(m) at premium service centres. I already paid NHS Surcharge fees of £500. but now I am trying to book an appointment it redirect me to Surcharge portal, can anyone pls help me thanks

[michali]

I have just seen this answered on another forum.
'I've just had the same problem...I paid the surcharge yesterday and then went to book an appointment today and it was asking me to pay the surcharge again. However I phoned the appointment booking number (for groups) and spoke to someone which solved the problem.
Once you've logged into your account, you click on the my account which is at the top right hand corner of the screen. It will then take you to a page where it has the incomplete application and it will show that you've paid the surcharge and have your reference number. Just click to continue and you will be able to complete your booking without having to repay the surcharge.'

[KhanzadaKhan]

I emailed them and then refund NHS Surcharge fees and then i booked an appointment with NHS Surcharge. So problem sorted. thank you.