ESC

Click the "allow" button if you want to receive important news and updates from immigrationboards.com


Immigrationboards.com: Immigration, work visa and work permit discussion board

Welcome to immigrationboards.com!

Login Register Do not show

Spanish Schengen Visa Incorrectly Issued, Lost Holiday

Immigration to European countries, don't post UK or Ireland related topics!

Moderators: Casa, Amber, archigabe, batleykhan, ca.funke, ChetanOjha, EUsmileWEallsmile, JAJ, John, Obie, push, geriatrix, vinny, CR001, zimba, meself2, Administrator

Locked
rhythm_doctor
Newly Registered
Posts: 19
Joined: Sat Apr 26, 2014 10:40 pm

Spanish Schengen Visa Incorrectly Issued, Lost Holiday

Post by rhythm_doctor » Sat Sep 05, 2015 4:41 pm

Hi, could anyone advise me the best route on this matter please, i had a family holiday booked to Tenerife for myself, my wife and my daughter, all the details of the holiday were submitted including flight details, accommodation details etc and the application form was filled out correctly. We asked for a visa to be issued four our holiday from 23rd August till the 2nd September, the visa was issued on 17th August, we got to the airport and found that the visa had been issued to begin from 1st September till 30th September, my wife was not allowed to go and i had to take my daughter on my own. VFS Global made an error even after every single piece of information was supplied, what can i do?

Thanks in advance, kind regards, Pete
Top
mgb
Senior Member
Posts: 649
Joined: Tue Dec 17, 2013 8:28 pm

Re: Spanish Schengen Visa Incorrectly Issued, Lost Holiday

Post by mgb » Sat Sep 05, 2015 5:05 pm

Normally it is the duty of the visa holder to check the data at the visa sticker.
Top
rhythm_doctor
Newly Registered
Posts: 19
Joined: Sat Apr 26, 2014 10:40 pm

Re: Spanish Schengen Visa Incorrectly Issued, Lost Holiday

Post by rhythm_doctor » Sat Sep 05, 2015 5:17 pm

Even though it is their error? Can anything be done about this then? It is because of their incompetence that my wife was refused her flight. She was in tears, was not a pleasant experience...
Top
mgb
Senior Member
Posts: 649
Joined: Tue Dec 17, 2013 8:28 pm

Re: Spanish Schengen Visa Incorrectly Issued, Lost Holiday

Post by mgb » Sat Sep 05, 2015 5:21 pm

You had the possibility to correct the error. You can only blame yourself.
Top
rhythm_doctor
Newly Registered
Posts: 19
Joined: Sat Apr 26, 2014 10:40 pm

Re: Spanish Schengen Visa Incorrectly Issued, Lost Holiday

Post by rhythm_doctor » Sat Sep 05, 2015 5:23 pm

the visa arrived on the 21st, so didnt get to see it until i returned from work, the 22nd was a saturday and the 23rd was a sunday and they were closed... what a nightmare...
Top
mgb
Senior Member
Posts: 649
Joined: Tue Dec 17, 2013 8:28 pm

Re: Spanish Schengen Visa Incorrectly Issued, Lost Holiday

Post by mgb » Sat Sep 05, 2015 5:31 pm

If you are a EEA citizen maybe a arrangement via the marriage certificate could have been possible.
I guess the airline denied boarding.
Top
rhythm_doctor
Newly Registered
Posts: 19
Joined: Sat Apr 26, 2014 10:40 pm

Re: Spanish Schengen Visa Incorrectly Issued, Lost Holiday

Post by rhythm_doctor » Sat Sep 05, 2015 5:37 pm

I am indeed an EEA citizen (British), we didn't take our marriage certificate with us

How can they make such a mistake? Would this have been at VFS or at the Spanish embassy? I'm not sure how it works to be honest...
Top
mgb
Senior Member
Posts: 649
Joined: Tue Dec 17, 2013 8:28 pm

Re: Spanish Schengen Visa Incorrectly Issued, Lost Holiday

Post by mgb » Sat Sep 05, 2015 5:47 pm

Shit happens and there is often a way out of it if you don't fall in panic.
Top
User avatar
CR001
Moderator
Posts: 87765
Joined: Thu Mar 08, 2012 10:55 pm
Location: London
Mood:
South Africa

Re: Spanish Schengen Visa Incorrectly Issued, Lost Holiday

Post by CR001 » Sat Sep 05, 2015 5:52 pm

rhythm_doctor wrote:I am indeed an EEA citizen (British), we didn't take our marriage certificate with us

How can they make such a mistake? Would this have been at VFS or at the Spanish embassy? I'm not sure how it works to be honest...
It is the embassy that issues visas. VFS is just the middle man.
Char (CR001 not Casa)
In life you cannot press the Backspace button!!
Please DO NOT send me a PM for immigration advice. I reserve the right to ignore the PM and not respond.
Top
noajthan
Moderator
Posts: 14911
Joined: Sat Oct 25, 2014 12:31 pm
Location: UK

Re: Spanish Schengen Visa Incorrectly Issued, Lost Holiday

Post by noajthan » Sat Sep 05, 2015 5:55 pm

rhythm_doctor wrote:I am indeed an EEA citizen (British), we didn't take our marriage certificate with us

How can they make such a mistake? Would this have been at VFS or at the Spanish embassy? I'm not sure how it works to be honest...
Constructive feedback is treated as a complaint and an opportunity for continuous improvement. Assurance of a timely response and resolution of the grievance as per the organization’s complaint handling procedure is committed.
See http://es.vfsglobal.co.uk/london/custom ... ience.html
All that is gold does not glitter; Not all those who wander are lost. E&OE.
Top
rhythm_doctor
Newly Registered
Posts: 19
Joined: Sat Apr 26, 2014 10:40 pm

Re: Spanish Schengen Visa Incorrectly Issued, Lost Holiday

Post by rhythm_doctor » Sat Sep 05, 2015 5:56 pm

I guess i should complain to both the embassy and VFS then... Bumbling fools...
Top
mgb
Senior Member
Posts: 649
Joined: Tue Dec 17, 2013 8:28 pm

Re: Spanish Schengen Visa Incorrectly Issued, Lost Holiday

Post by mgb » Sat Sep 05, 2015 5:59 pm

What do you expect from a complaint beside a deeply sorry.
Top
noajthan
Moderator
Posts: 14911
Joined: Sat Oct 25, 2014 12:31 pm
Location: UK

Re: Spanish Schengen Visa Incorrectly Issued, Lost Holiday

Post by noajthan » Sat Sep 05, 2015 6:00 pm

mgb wrote:What do you expect from a complaint beside a deeply sorry.
Perhaps a better service for the next applicant.
All that is gold does not glitter; Not all those who wander are lost. E&OE.
Top
rhythm_doctor
Newly Registered
Posts: 19
Joined: Sat Apr 26, 2014 10:40 pm

Re: Spanish Schengen Visa Incorrectly Issued, Lost Holiday

Post by rhythm_doctor » Sat Sep 05, 2015 6:01 pm

a reimbursement for at least the visa which was issued incorrectly, this is not my mistake but theirs...

They are responsible for their own actions not me...
Top
rhythm_doctor
Newly Registered
Posts: 19
Joined: Sat Apr 26, 2014 10:40 pm

Re: Spanish Schengen Visa Incorrectly Issued, Lost Holiday

Post by rhythm_doctor » Sat Sep 05, 2015 6:02 pm

noajthan wrote:
mgb wrote:What do you expect from a complaint beside a deeply sorry.
Perhaps a better service for the next applicant.
That aswell :)
Top
mgb
Senior Member
Posts: 649
Joined: Tue Dec 17, 2013 8:28 pm

Re: Spanish Schengen Visa Incorrectly Issued, Lost Holiday

Post by mgb » Sat Sep 05, 2015 6:08 pm

rhythm_doctor wrote:a reimbursement for at least the visa which was issued incorrectly, this is not my mistake but theirs...
A visa for a family member of a EEA citizen should be free.
They are responsible for their own actions not me...
And you are responsible for your actions which you do or not.
Top
rhythm_doctor
Newly Registered
Posts: 19
Joined: Sat Apr 26, 2014 10:40 pm

Re: Spanish Schengen Visa Incorrectly Issued, Lost Holiday

Post by rhythm_doctor » Sat Sep 05, 2015 6:12 pm

mgb wrote:
rhythm_doctor wrote:a reimbursement for at least the visa which was issued incorrectly, this is not my mistake but theirs...
A visa for a family member of a EEA citizen should be free.

The cost was £47.40 through VFS & £14.80 for return by special delivery, there was also an admin fee i believe not to mention a £48 train ticket for my wife to travel to London
They are responsible for their own actions not me...
And you are responsible for your actions which you do or not.
And i shall exercise my right to complain :)
Top
mgb
Senior Member
Posts: 649
Joined: Tue Dec 17, 2013 8:28 pm

Re: Spanish Schengen Visa Incorrectly Issued, Lost Holiday

Post by mgb » Sat Sep 05, 2015 6:15 pm

If you have nothing better to do than yes.
Top
rhythm_doctor
Newly Registered
Posts: 19
Joined: Sat Apr 26, 2014 10:40 pm

Re: Spanish Schengen Visa Incorrectly Issued, Lost Holiday

Post by rhythm_doctor » Sat Sep 05, 2015 6:18 pm

mgb wrote:If you have nothing better to do than yes.
It's not a case of having nothing better to do
Top
rhythm_doctor
Newly Registered
Posts: 19
Joined: Sat Apr 26, 2014 10:40 pm

Re: Spanish Schengen Visa Incorrectly Issued, Lost Holiday

Post by rhythm_doctor » Sat Sep 05, 2015 6:45 pm

noajthan wrote:
rhythm_doctor wrote:I am indeed an EEA citizen (British), we didn't take our marriage certificate with us

How can they make such a mistake? Would this have been at VFS or at the Spanish embassy? I'm not sure how it works to be honest...
Constructive feedback is treated as a complaint and an opportunity for continuous improvement. Assurance of a timely response and resolution of the grievance as per the organization’s complaint handling procedure is committed.
See http://es.vfsglobal.co.uk/london/custom ... ience.html
Many thanks
Top
Locked

Return to “Europe immigration forum”