Just an update on my status. We applied for the EEA permits (I am the family member of a German national) in July. I submitted my biometrics on August 3. I received yet another letter with a new case number September 4, requesting my biometrics once again. After a couple of aggravating weeks, unanswered emails and multiple calls to the useless help line, I finally got through to these people. It appears they accidentally input my application incorrectly. They deleted my application along with my biometrics. They didn't bother to tell me, but just requested new biometrics.
I finally had someone respond to me and actually cleared up the matter. I now have my COA with right to work. My employer had to suspend my employment until this was taken care of. The right to work check couldn't find me in the system.
The home office have been very apologetic and seem to have rectified the situation.
Just hope the right to work check is all ok with my employer so I can get back to work!
The funny part is that I really am ok with waiting for my RC card. The one thing I needed was the COA which ended up causing a lot of havoc with my employer. Oh well, I guess this means I'll receive my RC card before everyone else in my batch?
Topsy Turvy this country is, Topsy Turvy! I am so relieved this finally moving forward.