case got refused and ihs refunded but

[faisal1983]

i applied for a visa for my wife on june and got refused at the end of September because of the english language test and got the ihs refunded a few days later. we did the test again and reapplied on 20/10/2015
and paid for another ihs number with the new case but on November 18 i got an email from the ukvi saying the my old case has been refused and we gonna refund ur ihs money and the next day we got the ihs refunded.
i emailed them but the response was that its refunded for ur old case.
can someone help me sort this

applied: 05/06/2015
rufused: 18/09/2015
ihs refunded : 25/09/2015
new bio: 20/10/2015
online application received: 21/10/2015
the new ihs payment got refunded because of the old case 10/11/2015