Received my documents back from HMPO nicely folded over in two then bent all over to finish them off in a thin white envelope even though I sent in all certificates including two Naturalisation certificates, translated and legally approved documents in hard back A4 envelopes which were labeled up saying Please DO NOT BENT /please return in same envelope plus a covering letter stating please return all documents in same condition / envelopes... Are they trained to read when they open mail? No! Do they care.. doubt it!
Peed off is putting it very mildly at the stupidity and disrespect of peoples personal documents in their care! The cost to replace both Naturalisation certificates is £324 if I want them to look nice back in their picture frames.
Just starting round 1 (or complaint level one as the put it) with HMPO... Guns ready!!!
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