Looking for advise, please read my post and will appreciate if you could advise me.
I made an application for No Time Limit / biometric residence permit card on 1st August 2015 after changing my name. I have indefinite leave to remain in the UK, when I was granted indefinite leave to remain in 2010 I was issued with immigration status document (piece of paper with my photo and my immigration status). After making change to my name in the summer of 2015 I filled in No Time Limit application, it also meant I had to send my Home Office documents and ID. The waiting is causing me alot of stress as I am without photo ID, can't work, I have only realised how important photo ID is after it was taken away.
I wrote letter to Home Office in December (6 weeks ago) and no reply, when I call UKVI Helpline I am told they can't tell me anything about my application as it is still within 6 months (on 1st February 2016 it will be 6 months since I sent my application by post)
I don't understand why it will take more than 6 months to change my name and then be issued with a biometric residence permit card. Please advise on what I should do if after 1st February 2016 my application is still pending.
Timeline:
1st August 2015 sent my application (NTL) by post.
3rd August 2015 fee of £260 taken out of my card.
8 August 2015 biometric at the post office (fingerprints and photo taken)
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