Hi everyone,
I'm just so frustrated and I have only you guys that likely best understand me. I applied EEA(FM) with my husband EEA(QP). Application received since 11 April 2016. Till this day, only one application fee was taken and we have received nothing, no email or letter. I requested my passport back on 18 April 2016 and also heard nothing from them. I needed to go back to my country cause my aunt is dying.
I did said that in the form but I guess the worker there probably do not have a heart. I wonder how do they pass each day knowing that people's lives are depending on them and still working like it's prior-phone age.
They don't receive calls, emails, do not respond to anything. They made us sent original important document by post and we don't even know if it is received properly. This is 2016! It is not really that hard to put the status of the case on the website to let people check; or at least send confirmation letter to let we know that they received it.
I came from a third world country and even my country's bureaucrats work better than this. I'm very shocked that this is the process of a developed country. I just wonder how this ridiculous process is not making everyone upset, or is it?
Hi!
I know you posted this a few days ago. I'm so sorry about your aunt and the whole situation. I just wanted to encourage you, don't give up and if they miss deadlines, keep pushing.
My husband and I were in the same situation. They only took one fee and then 3 weeks later I got an email acknowledging that they received my EEA(QP) application. We had to phone the hotline several times. While people kept telling us that this is very unusual and maybe we had filled out something wrong, we were sure we had not (same card details for both applications, always enough money on the card, etc.). The hotline staff told us there is a 6 week deadline for them to take the fee after first telling us it's 3 or 4 weeks, so we were given very conflicting information. We kept calling after specific deadlines and finally they filled out a request for a caseworker to call us back. The caseworker didn't call back within the given time (3 or 5 working days, I think), so we called again and submitted a new request for a caseworker to call us. This time a caseworker did call us, a day later (6 weeks after our application was received), they took the second fee. We then received the biometrics letter a week after and enrolled it the same day.
However, the waiting continued with the CoA. We were told we should get the CoA within 3 weeks, yet nothing came. We called again and again, were told to send an email, so we did that. We waited some more, no CoA... called again and they (again) filled out a request for someone to call us. But nobody called us. Finally, the hotline staff said there is nothing more they could do and told us to use the complaint system. We did and we finally received the CoA a short time after (5 and a half weeks after we submitted the biometrics).
We have since gotten a reply through the complaint system (we did let them know as soon as we got the CoA but they still investigated it). They apologised for the second fee being taken so late and for the CoA not arriving on time and said it was a mistake. We are now waiting for the RC and registration certificate, which we are expecting sometime in early to midd July (we applied late January this year).
Don't give up, call them, email them... and keep track of your timeline. We are sending you lots of good luck!