EEA FM ROD but no confirmation received

[gmgmgm]

Hi there,

I recently submitted an EEA (FM) application and, after receiving the COA, I requested the passports and BRP to be sent back to me. As suggested in this forum, I used the online form. However, I did not receive any confirmation email. Should I be worried?

Cheers
Gabriel

[noajthan]

To avoid confusion & jumbled responses, I have moved your question to its own thread (this one).

[maksalty]

Hi,

Yes, I would assume that you have to be worried. I submitted ROD back on 24th of June via online form. Nothing was to hear after 10 days, so I submitted another form to escalate my request and I submitted another form just in case.
Oh, by the way, I sent about four email to different departments in Liverpool as well as general enquiries and managed to call them 3 times. And....Nothing at all. As of now, after 3 weeks wait, I don't know if my request has been logged and pending at all. I don't know where my passport is and I don't know what to do as my important travel to Europe is booked for the end of the next week.

Hope you'll get more lucky on this one.

[sannna]

Hi,

We have also requested passports back 29 June - nothing! No confirmation email, no passports. We submitted a progress request a week ago and yesterday. I think this is so inhumane, the HO treating us like animals. And the help line is really unhelpful.

[sannna]

Adjustment to my previous post. We received our passports today 19 July (1st requested 29 July, progress request 12 July & 18 July). We didn't get any confirmation emails so I wouldn't be too worried about that. Seems that the returns currently take them around 3 full weeks. Good luck!!

[arya_uk]

Adjustment to my previous post. We received our passports today 19 July (1st requested 29 July, progress request 12 July & 18 July). We didn't get any confirmation emails so I wouldn't be too worried about that. Seems that the returns currently take them around 3 full weeks. Good luck!!

Hi Sanna,

Thank you for the update.

Even I have submitted the applciation for ROD, would like to know, will it sent by Royal mail or private courier.

Looking forward,

[sannna]

Adjustment to my previous post. We received our passports today 19 July (1st requested 29 July, progress request 12 July & 18 July). We didn't get any confirmation emails so I wouldn't be too worried about that. Seems that the returns currently take them around 3 full weeks. Good luck!!

Hi Sanna,

Thank you for the update.

Even I have submitted the applciation for ROD, would like to know, will it sent by Royal mail or private courier.

Looking forward,

It came as a Royal Mail Special Delivery Guaranteed by 1pm. Luckily I was home to sign it, otherwise they would have had to try to deliver it again. We attached a pre-paid Royal Mail envelope to the original application but they didn't use that one. The letter inside was dated 17 July (which is a Sunday...) Hope helps

[arya_uk]

Adjustment to my previous post. We received our passports today 19 July (1st requested 29 July, progress request 12 July & 18 July). We didn't get any confirmation emails so I wouldn't be too worried about that. Seems that the returns currently take them around 3 full weeks. Good luck!!

Hi Sanna,

Thank you for the update.

Even I have submitted the applciation for ROD, would like to know, will it sent by Royal mail or private courier.

Looking forward,

It came as a Royal Mail Special Delivery Guaranteed by 1pm. Luckily I was home to sign it, otherwise they would have had to try to deliver it again. We attached a pre-paid Royal Mail envelope to the original application but they didn't use that one. The letter inside was dated 17 July (which is a Sunday...) Hope helps

Thank you, it will help a lot, as we are in the process of changin the house.

[gmgmgm]

Oh, by the way, I sent about four email to different departments in Liverpool as well as general enquiries and managed to call them 3 times.

The 10 working days deadline is approaching, who did you write to in Liverpool? I have sent my application to Durham... Which phone number did you call? I think that I will probably submit another request soon. I need the passports back by the second week of August for travelling, I hope I can make it.

[Patrickuche]

I also have a problem I think...I submitted my EEA2 application residence permit on July 4th via postal order, I tracked it and it was received in Durham ...up till now I haven't heard from them...I haven't been sent any form of letter to go for biometrics or received any COA and it's been three weeks now ...should I be worried? Should I give them a call?

[gmgmgm]

Hi there,

Today is the 15th working day since me and my wife requested the passports. I have submitted the "documents not received form" twice: last Friday and today. Moreover, I have sent an email to rodrequestsect@homeoffice.gsi.gov.uk and liverpooleuro.passportreturns@homeoffice.gsi.gov.uk. The second address sent me an automatic reply saying that my email will be deleted... I really hope we will receive the passports next week. How can I get my MP involved?

Cheers
Gabriel

[noajthan]

Hi there,

...
I really hope we will receive the passports next week. How can I get my MP involved?

Cheers
Gabriel

See http://www.parliament.uk/get-involved/contact-your-mp/

[gmgmgm]

Hi there,

today we received the documents we requested (both EEA and non-EEA national passports and my BRP). I submitted two progress reports on 30/07/2016 and 07/08/2016. We also contacted the HO via email on 05/08/2016 and asked the local MP to intervene on 10/08/2016. I don't know if it helped our case but we attached a pre-paid envelope to our application for having the passports returned and being able to track them (they used that envelope).

Cheers
Gabriel