I am really really worried as I lost my job and my wife is working parttime starting in October 2016. Called HO 4 times to ask why they are not taking any payment or request for biomatric. 2 times they fogged me off, 3rd time advisor told me she is passing my details to a case worker and will recieve call from them 3-5 working days. waited 7 working days without recieving any call again called back. This time advisor told me about the same referrel process and 3-5 working days call back. Explained that I was promised same thing before and he said he cant help me without that process.
Luckily had a call within 30 minutes from a case worker. She advised taking payment can take upto 8 weeks along with biomatric request. Also advised HO is having some issues for taking payment which I doubt the case. When I am checking the forum most of the fellow members suggesting within week HO is taking payment. Why they haven't taken my payment?
![Sad :(](./images/smilies/icon_sad.gif)
Please advise and help me what to do, My wife going to job interview and without original passport they not gonna take her. I can not work untill COA. She can not get benefits as she is working 17.5 hours a week. And also if finding job not getting due to original passport. How to get her passport back so that she can start employment or we will be on the street from next month.
![Crying or Very sad :cry:](./images/smilies/icon_cry.gif)
![Crying or Very sad :cry:](./images/smilies/icon_cry.gif)
What to do about HO?
How to get my wifes passport?