When to send documents

[Mhussain1989]

I am submitting a spouse visa application.

I received an email yesterday from VISAINFO.SHEFO@fco.gov.uk saying that "Your application is currently being prepared for consideration by an Entry Clearance Officer" and to send them the supporting documents.

However on the appointment letter they said you have 2 weeks to send us the supporting documents to Sheffield. I am waiting for the April bankstatement which is due this Friday.

Is the above a generic email and do i really have 2 weeks to send them the supporting documents. please help.

[Pklaire]

yes you have 2 weeks to send all supporting documentation. id send it next day special delivery for peace of mind.

[singhmohit]

yes you have 2 weeks to send all supporting documentation. id send it next day special delivery for peace of mind.

Pklaire - I know you only posted yesterday but have you heard anything back?

[Pklaire]

no, still haven't heard anything back.

I've escalated it as its been 12 weeks today, I know it might sound abit eager but they should at least contact me if the application is going to take longer than their normal timescale as per their original email.

considering how much we pay its shocking customer service but I don't think they care!