Tier 2 extension visa delay

[brucewayne20172017]

Hi all,
I applied for my Tier 2 extension on 25 July
I received an email from Home office stating 'UK visa application: action required' on 19 September (8th week), when I open the link its asking me to redo the application again.
I am worried if this is a generic mail or specific for me.

[Akorotaeva]

Is this an old incomplete form? I got an email like that about a form I started but never submitted.

[brucewayne20172017]

Its asking me to do the form again, payment and declaration. I dont remember starting two application forms.

I am worried because the last time I received the same mail when I applied for Visa extension but eventually it got refused due to difference in Visa fee.

[Akorotaeva]

Do you have a confirmation of visa payment and IHS fees? Are you sure you actually submitted the form - i.e checked the declaration and pressed submit?

[brucewayne20172017]

Yes I did pay the fee and surcharge as well.
I have also done my Biometrics.
When I check my application status it says decision pending from 20 August, my application date was on 25 July.

[Akorotaeva]

It sounds like you started two applications then and are being given the 9-week reminder to complete the first one you started or it gets deleted.

If you'd already done your biometrics and arensure you paid the right fees, etc., I wouldn't worry.

[brucewayne20172017]

Thanks for the reply.

Its been 8 weeks since I submitted my application.The last time I had Biometrics done as well but my application was sent invalid due to wrong fee.

Is there anyway I can contact UKVI or my case worker?
I am very anxious about this right now as we don't receive any correspondence from UKVI.

[Akorotaeva]

I think you can contact them after the states period of 8 weeks to check on the progress (Google the UKVI helpline number).

If there was something wrong with the application, I think they'd tell you directly - you wouldn't get a generic email asking you to complete another application.

[brucewayne20172017]

Thanks for your reply.
Hoping to get my visa soon. The wait is horrendous.