Hi All,
My application was received on 12/Mar/2008 by HO.
Some of the people on this forum received reference numbers although there application was also received by HO on same day.
I have received following response to mail for not having received reference number.
Can anyone suggest how can I contact HSMP case worker team to know if my application is on correct track ?
REFER MAIL BELOW FROM WP.
WPCustomers <
wpcustomers@ind.homeoffice.gsi.gov.uk> wrote:
Subject: RE: HSMP Reference Number?
Date: Tue, 25 Mar 2008 20:14:20 -0000
From: "WPCustomers" <
wpcustomers@ind.homeoffice.gsi.gov.uk>
To: "Sameer "
Dear Sameer,
Thank you for your email.
In order to allow us to maximise our service to customers requiring assistance with the application process or general advice we will not provide application acknowledgements or reference numbers.
Once an application has been received by the HSMP Case Working Team they will send an acknowledgment in the form of a letter or email which will confirm the reference number and date of application receipt.
You may wish to check with your bank that payment for your application has been debited, as this will confirm for you that your application has been received by our payment processing centre.
Please note;
The Work Permit Contact Centre no longer provides progress updates on applications that are within our published service standards.
This will enable us to maximise our service to customers that require assistance with the application process or general advice.
Work Permits will still continue to confirm if an application, Urgent Treatment request or Review request has been received, but we will not provide any further updates unless the application exceeds the agreed service standard for that particular application.
For up-to-date information on our application service standards, please visit
http://www.bia.homeoffice.gov.uk/workingintheuk
Please note that when a decision is made on your application, any documents and accompanying decision letter will be returned to your specified address by post or other agreed delivery method.
If your application has exceeded the service standard and you require a progress check, you can contact us by email with your full name, date
of birth, nationality and any application or delivery reference number that you may have so that we may locate your application.
Or, you can also write to our Contact Centre at:
Border and Immigration Agency
Customer Contact Centre
Managed Migration Directorate
Home Office
PO BOX 3468
Sheffield
S3 8WA
Or you can telephone or fax us on the following numbers:
Tel: 0114 207 4074
Fax: 0114 207 4000
If your query is not urgent, it would be most beneficial for you to call the Customer Contact Centre after 14.00 on a Monday, or from Tuesday - Friday, as this will reduce your waiting time to speak to one of our advisors.
I hope this is helpful.
Regards,
Customer Service Advisor
Work Permits Customer Contact Centre
Border and Immigration Agency
Home Office
PO Box 3468
Sheffield
S3 8WA
--------------------------------------------------------------------------------
Sent: 24 March 2008 09:13
To: WPCustomers
Subject: HSMP Reference Number?
Dear Sir/Madam,
Myself <Name>.
I have sent my initial application for HSMP via courier on 11th of March 2008 from India. Relevant HSMP fee is been debited from my credit card on 12th of March 2008.
Can you kindly let me know when I can get the reference number assigned?
Thanks and Regards
<Name n address>
i couldn't send the birth certificate earlier becuase i didn't have it. my agent told me driving licns would be sufficient.