Certificate of application not received

[Network]

I am in the same situation, biometrics submitted on 12th of December and have not received my COA yet. I have sent 5 emails to COA department and sent an email to complaints department. Does anyone has any other ways to follow up with COA?

Hi,

Can you please let me know which email address and phone numbers you used?
My 21 days expire on Saturday and i have a feeling i will have to use them!

Thanks.

Try this one mate
NWEUROCOARequests@homeoffice.gsi.gov.uk
Good luck

[may1975]

For COA NWEUROCOARequests@homeoffice.gsi.gov.uk
Complaints:complaints@homeoffice.gsi.gov.uk
Telephopne Number:0300 123 2253

[Network]

For COA NWEUROCOARequests@homeoffice.gsi.gov.uk
Complaints:complaints@homeoffice.gsi.gov.uk
Telephopne Number:0300 123 2253

any news ? Did you receive COA or not yet ? as I’m still waiting mine and my solicitor asked for 180£ to make a complaint!!!!
Thank you

[may1975]

For COA NWEUROCOARequests@homeoffice.gsi.gov.uk
Complaints:complaints@homeoffice.gsi.gov.uk
Telephopne Number:0300 123 2253

any news ? Did you receive COA or not yet ? as I’m still waiting mine and my solicitor asked for 180£ to make a complaint!!!!
Thank you

No I have not received yet. I wrote to my local MP , if they get in touch with me Ill ask to her to write to home office on behalf of me.Would it make any difference if a lawyer wrote a complain letter instead of you?
I wonder If Citizen advise Bureau can write on behalf of us?

[ulas]

Still didn't receive my CoA. Today was the 21st day. Sent an email to NWEUROCOARequests@homeoffice.gsi.gov.uk
Let's see if anything will come from that.

[ulas]

Still didn't receive my CoA. Today was the 21st day. Sent an email to NWEUROCOARequests@homeoffice.gsi.gov.uk
Let's see if anything will come from that.

Does anyone have an idea if they reply to these queries or what is the response time?

[may1975]

Still didn't receive my CoA. Today was the 21st day. Sent an email to NWEUROCOARequests@homeoffice.gsi.gov.uk
Let's see if anything will come from that.

Does anyone have an idea if they reply to these queries or what is the response time?

They have not responded any of my emails.They suppose to respond in 21 days.

[ulas]

Still didn't receive my CoA. Today was the 21st day. Sent an email to NWEUROCOARequests@homeoffice.gsi.gov.uk
Let's see if anything will come from that.

Does anyone have an idea if they reply to these queries or what is the response time?

They have not responded any of my emails.They suppose to respond in 21 days.

Oh brilliant!!!
I have waited 21 days for CoA and will probably wait another 21 days to tell these guys they didn't reply my email in 21 days. There goes 42 days. Then there will be another 21 days to respond and so on...

Are you guys still waiting for yours?

[may1975]

Still didn't receive my CoA. Today was the 21st day. Sent an email to NWEUROCOARequests@homeoffice.gsi.gov.uk
Let's see if anything will come from that.

Does anyone have an idea if they reply to these queries or what is the response time?

They have not responded any of my emails.They suppose to respond in 21 days.

Oh brilliant!!!
I have waited 21 days for CoA and will probably wait another 21 days to tell these guys they didn't reply my email in 21 days. There goes 42 days. Then there will be another 21 days to respond and so on...

Are you guys still waiting for yours?

Yes i am still waiting!!The advise i got was, if you do not get any response for Coa write a complain letter and wait 20 working days!!!!!

[ulas]

For COA NWEUROCOARequests@homeoffice.gsi.gov.uk
Complaints:complaints@homeoffice.gsi.gov.uk
Telephopne Number:0300 123 2253

any news ? Did you receive COA or not yet ? as I’m still waiting mine and my solicitor asked for 180£ to make a complaint!!!!
Thank you

Hi mate, did you receive your CoA?

[ulas]

I talked to Home Office. The woman i talked to said that the period for sending COA is NOT 21 days. It is 21 BUSINESS days.
So i still have until next Monday to panic again.

However i find it frustrating they don't mention this in anywhere. They just say 21 days.

[may1975]

I have received an email today with attached COA from Complaints office."Thank you for your email correspondence of 9 January where you have raised a complaint about not receiving your Certificate of Application (COA).



You have said that you submitted your application on 1 December 2017, completed your biometrics on 12 December 2017 but you have still not received your COA.
I am unable to uphold your complaint.
I have forwarded the issues you have raised to a manager in the relevant department who has advised that you enrolled your biometrics on 12 December 2017 and we then have 21 days in which to issue the COA to you. Your COA was issued on 13 December 2017 by 2nd Class Post. I can only assume that the reason for the delay was due to the Christmas Holiday Period whereby the postal service is affected by three Public Holidays and excessive amounts of post. We offer our apologies for any inconvenience that this has caused and I have attached a copy of your COA to this reply.

I hope this answers your concerns and this information is helpful. I am sorry our service has not met your expectations and that you have found it necessary to make a complaint.


So apperantly they have send it on 13th and i have not received yet, probably it got lost and the attachment is in word format. Can i use it as a proof of my rights even thoug its not not the original one?

[ulas]

I have received an email today with attached COA from Complaints office."Thank you for your email correspondence of 9 January where you have raised a complaint about not receiving your Certificate of Application (COA).



You have said that you submitted your application on 1 December 2017, completed your biometrics on 12 December 2017 but you have still not received your COA.
I am unable to uphold your complaint.
I have forwarded the issues you have raised to a manager in the relevant department who has advised that you enrolled your biometrics on 12 December 2017 and we then have 21 days in which to issue the COA to you. Your COA was issued on 13 December 2017 by 2nd Class Post. I can only assume that the reason for the delay was due to the Christmas Holiday Period whereby the postal service is affected by three Public Holidays and excessive amounts of post. We offer our apologies for any inconvenience that this has caused and I have attached a copy of your COA to this reply.

I hope this answers your concerns and this information is helpful. I am sorry our service has not met your expectations and that you have found it necessary to make a complaint.


So apperantly they have send it on 13th and i have not received yet, probably it got lost and the attachment is in word format. Can i use it as a proof of my rights even thoug its not not the original one?

Hi Mate, congrats!
I 99% believe you can use it.

[ulas]

I talked to Home Office. The woman i talked to said that the period for sending COA is NOT 21 days. It is 21 BUSINESS days.
So i still have until next Monday to panic again.

However i find it frustrating they don't mention this in anywhere. They just say 21 days.

COA arrived on 19th business day.
In total it took 27 days. Better late than never...

[Network]

I talked to Home Office. The woman i talked to said that the period for sending COA is NOT 21 days. It is 21 BUSINESS days.
So i still have until next Monday to panic again.

However i find it frustrating they don't mention this in anywhere. They just say 21 days.

COA arrived on 19th business day.
In total it took 27 days. Better late than never...

Congratulations mate,I’m still waiting should I call them or make a complaint or just send email request COA ? Biometric enrolled 2/01/2018
Thank you

[ulas]

[/quote]
Congratulations mate,I’m still waiting should I call them or make a complaint or just send email request COA ? Biometric enrolled 2/01/2018
Thank you
[/quote]

When i talked to them they told me i should receive "something" regardless of the outcome being good or bad. You received nothing and it's been more than 21 business days. I think you can do both. Request a new COA while complaining about why you sill didn't receive it.

Good luck, mate. Just hang on there, you will receive eventually.

[may1975]

Congratulations mate,I’m still waiting should I call them or make a complaint or just send email request COA ? Biometric enrolled 2/01/2018
Thank you
[/quote]

When i talked to them they told me i should receive "something" regardless of the outcome being good or bad. You received nothing and it's been more than 21 business days. I think you can do both. Request a new COA while complaining about why you sill didn't receive it.

Good luck, mate. Just hang on there, you will receive eventually.
[/quote]
I do not think so i will receive as i they told me they have send it 13th of december with second class , so it must be lost. I will write them to ask a dulicate one as i have never received the the one they have posted on 13th of december. I advise you to write email both complaint and coa departments.I have not received any response from coa department and received a response with attached coa(though in word document!).And ask your local mp to intervene on behalf of you too, maybe yours was lost in the post too, who knows?

[Network]

I talked to Home Office. The woman i talked to said that the period for sending COA is NOT 21 days. It is 21 BUSINESS days.
So i still have until next Monday to panic again.

However i find it frustrating they don't mention this in anywhere. They just say 21 days.

COA arrived on 19th business day.
In total it took 27 days. Better late than never...

Hi,are you an overstayer ? If you don’t mind
Thank you

[ulas]

I talked to Home Office. The woman i talked to said that the period for sending COA is NOT 21 days. It is 21 BUSINESS days.
So i still have until next Monday to panic again.

However i find it frustrating they don't mention this in anywhere. They just say 21 days.

COA arrived on 19th business day.
In total it took 27 days. Better late than never...

Hi,are you an overstayer ? If you don’t mind
Thank you

No mate. Here on Tier2 actually.

[Network]

I talked to Home Office. The woman i talked to said that the period for sending COA is NOT 21 days. It is 21 BUSINESS days.
So i still have until next Monday to panic again.

However i find it frustrating they don't mention this in anywhere. They just say 21 days.

COA arrived on 19th business day.
In total it took 27 days. Better late than never...

Hi,are you an overstayer ? If you don’t mind
Thank you

No mate. Here on Tier2 actually.

Thank you for replying,as I’m overstayer I think that’s why I didn’t receive it may it take more time than normal cases

[Network]

Finally I received my certificate of application today
Good luck everyone

[ulas]

Finally I received my certificate of application today
Good luck everyone

Very glad to hear that. Congrats mate. I know how it feels!

[Network]

Finally I received my certificate of application today
Good luck everyone

Very glad to hear that. Congrats mate. I know how it feels!

Thank you mate,hope we hear good news soon (receive residence card) good luck everyone

[Obie]

They are taking long to issue a COA. It is really unclear why. I believe affected people should send PAP, if it affect their job or livelihood.

[mkhan2525]

HO are currently taking more than 21 days to issue COA. We are currently waiting for an Appeal hearing and a month before my wife's COA ran out I requested a new one. As soon as the 21 days were up I sent them a reminder and they issued it within four days. It took us a month to receive a new one.