According to my new employer, when they applied to be a visa sponsor they estimated they needed 0 certificates as they didn't know the difference between restricted/unrestricted.
They have applied to increase the allocation of certificates from zero to one on the Sponsor Management System. No answer after two weeks. They have emailed the business helpdesk, called the hotline (no answer after trying all hours of the day) to chase.
How long should it normally take? Is there anything else they need to try?
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