Biometrics have been lost by post office?!

[sarahnicole412]

Hi,

I applied for naturalisation on Feb 21st via NCS. I received the biometric invitation letter March 5th, and enrolled my biometrics March 9th at the post office branch in Croydon. Then today I had a letter dated March 23rd stating that I'd failed to enrol my biometrics within the 15 day time limit.

I have confirmation that I enrolled on the 9th. I called the number on the letter to explain my situation and was told that 'the post office quite regularly fails to transmit the data to the home office'. They said I'd need to go along again and enrol my information, paying another £19.20 for the privilege, and hope that this time they get the information. They did note that this may delay my application.

I'm wondering if anyone else has run into a similar situation...? Can it be right that I just have to enrol again and pay again and continue to wait?

Thanks,
Sarah

[CR001]

You can wait if you wish and not enroll them again and risk losing £1,287.

[dontringthebell]

If you got notified via letter from HO regarding your failure to enroll your biometrics, you simply need to carry the letter and original receipt from PO to the same PO and they would do it for free.

We had to re-enroll the biometrics after five and a half month gap from the date of the application though got the result within next 15 days. We were not charged.

Delay is unavoidable.

[sarahnicole412]

They won’t do that anymore, actually. I just did that, and they said it’s the home office who have to refund me. They said it’s unlikely to happen, and so I re-enrolled and paid again.

[dontringthebell]

Couple of things here,

If HO letter states Post Office lost it no reason why PO won't refund you, however, if it does not and PO claim it was HO fault, then you could write to HO.

I have recieved refunds from both parties for different reasons though. Hence I can confirm if you persued it properly you can get refund.